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Reassign Incident

Reassign Incident.

Operation name:

scteams.adminReassignIncident

Endpoint:

Method: POST
Type: application/json
URL: /v1/actions

Headers:

Basic authorization:

Key Value
Authorization «access_token»

HMAC based authorization:

Key Value
Authorization SCHMAC_V1;«tenant_access_key»;«HMAC_signature»

Federated Token based authorization:

Key Value
Authorization Bearer «user_JWT_token»

Query params:

Key Value Description
op scteams.adminReassignIncident (Required) Operation Name
org «org» (Required) Organisation ID
pid «pid» (Required) Project OR building ID
propid «prop_id» (Required) Property ID

Request Body:

Reassign from PUBLISHED/COMPLETED/INCOMPLETE to PUBLISHED 

{
    "IncidentID":"1660643173874880217",
    "StartTime":1659745800,
    "EndTime":1659746000,
    "ShiftID":"3b749a681d14446292b6c79b48403bbd_007",
    "SeatId":"3b749a681d14446292b6c79b48403bbd_007",
    "NewSeatId": "3b749a681d14446292b6c79b48403bbd_002",
    "NewShiftId": "3b749a681d14446292b6c79b48403bbd_002"
}

Note: ShiftID/NewShiftId equals to SeatId/NewSeatId is a special case when the incident is directly assigned to the Seat. ShiftID/SeatId & NewShiftId/NewSeatId are not same for regular scheduled activities.

Reassign from PUBLISHED/COMPLETED/INCOMPLETE to OPEN 

{
    "IncidentID":"1660643173874880217",
    "StartTime":1659745800,
    "EndTime":1659746000,
    "ShiftID":"3b749a681d14446292b6c79b48403bbd_007",
    "SeatId":"3b749a681d14446292b6c79b48403bbd_007"
}

Note: ShiftID equals to SeatId is a special case when the incident is directly assigned to the Seat. ShiftID/SeatId is not same for regular scheduled activities.

Key Description
IncidentID incident id
StartTime new start time
EndTime new end time
ShiftID current shift id of incident
SeatId current seat id of incident
NewSeatId new seatId of incident (optional required while assigning to PUBLISHED state)
NewShiftId new shift id of incident (optional required while assigning to PUBLISHED state)

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