Assign Open Incident
Assign Open Incident.
Operation name:
scteams.assignIncident
Endpoint:
Method: POST
Type: application/json
URL: /v1/actions
Headers:
Basic authorization:
| Key | Value |
|---|---|
| Authorization | «access_token» |
HMAC based authorization:
| Key | Value |
|---|---|
| Authorization | SCHMAC_V1;«tenant_access_key»;«HMAC_signature» |
Federated Token based authorization:
| Key | Value |
|---|---|
| Authorization | Bearer «user_JWT_token» |
Query params:
| Key | Value | Description |
|---|---|---|
| op | scteams.assignIncident | (Required) Operation Name |
| org | «org» | (Required) Organisation ID |
| pid | «pid» | (Required) Project OR building ID |
| propid | «prop_id» | (Required) Property ID |
Request Body:
{
"SeatId":"3b749a681d14446292b6c79b48403bbd_007",
"ShiftID":"3b749a681d14446292b6c79b48403bbd_007",
"zoneId":"zoneid99",
"IncidentID":"1660643173874880217"
}
Note: ShiftID equals to SeatId is a special case when the incident is directly assigned to the Seat. ShiftID/SeatId are not same for regular scheduled activities.
| Key | Value |
|---|---|
| SeatId | seat id to which the incident is being assigned |
| ShiftID | shift id to which the incident is being assigned |
| zoneId | incident zone id |
| IncidentId | incident id |